Shift Leader: Guest Experience & Team Growth

Long John Silver's; Bryan (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Long John Silver's in Bryan, TX is seeking a hands-on Shift Manager to lead a fast-paced crew and deliver outstanding guest experiences. You will oversee operations, ensure food safety, and coach the team to meet service standards. You will drive guest satisfaction, manage cash controls, and ensure a clean, safe environment.

Requires 18+, a high school diploma, and Shift Manager Training. You will monitor performance, schedule shifts, forecast needs, and protect profitability while upholding

Qualifications

• High school diploma or equivalent.
• 3+ months experience as a team member.
• Shift Manager Training completed.
• Reliable transportation and ability to work rotating shifts.

Responsibilities

• Guarantees 100% guest satisfaction.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Maintains food safety standards, proper storage, handling, and presentation.
• Drives profitability by managing projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.

Skills

Leadership

Customer Service

Staff Supervision

Food Safety

Scheduling

Cash Handling

Education

High School Diploma

Tools

POS Systems

Job description

Long John Silver's in Bryan, TX is seeking a hands-on Shift Manager to lead a fast-paced crew and deliver outstanding guest experiences. You will oversee operations, ensure food safety, and coach the team to meet service standards. You will drive guest satisfaction, manage cash controls, and ensure a clean, safe environment.

Requires 18+, a high school diploma, and Shift Manager Training. You will monitor performance, schedule shifts, forecast needs, and protect profitability while upholding