Shift Leader - Elevate Guest Experience & Team Performance

Sonic Drive-In

Indianapolis (IN)

On-site

USD 17,000 - 22,000

Full time

5 days ago

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Job summary

SONIC Drive-In is seeking a Restaurant Shift Leader to support the General Manager and Assistant GM in running daily operations, ensuring quality food, cleanliness, safety, and a positive guest experience at the SONIC Drive-In location. You will lead teams, coach staff, and uphold safety and sanitation standards.

The role emphasizes strong leadership, adaptability during rushes, and a commitment to guest satisfaction.

Qualifications

Excellent leadership and communication skills.
High standards for self and the team.
Positive attitude, especially during rushes or stressful situations.
Resiliency – trying different approaches to solve a problem; working to get better every day.
Eagerness to learn and grow professionally and personally.
Ability to prioritize and complete tasks accordingly.
Effective communication skills; basic math and reading skills.
Willingness to work irregular hours, including nights, weekends, and/or holidays.

Responsibilities

Assist with hiring, training, supervising, managing, directing, and developing Great People ready to serve a SuperSONIC experience to every guest
Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time
Helping employees understand the big picture and their role by sharing the “why” behind tasks
Celebrating team successes and coaching for better performance
Setting clear expectations and providing continuous feedback throughout shift
Creating an upbeat positive atmosphere during the shift that makes work fun
Managing the majors: food and paper, labor, and guest service
Maintaining and enforcing SONIC safety and sanitation standards
Relentlessly complying with all federal, state, and local laws and regulations