Shift Leader: Guest Experience & Store Performance

Ontario Trillium Foundation; Forest City (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Little Caesars in Forest City, NC is seeking an Assistant Manager to oversee shift operations, guest experience, and profitability on busy service periods.

You will lead team members, train staff, monitor food safety, manage cash and costs, and ensure brand standards are met throughout the shift. This role reports to the Restaurant Manager and requires strong communication and team motivation.

Responsibilities

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required
• The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.

Job description

Little Caesars in Forest City, NC is seeking an Assistant Manager to oversee shift operations, guest experience, and profitability on busy service periods.

You will lead team members, train staff, monitor food safety, manage cash and costs, and ensure brand standards are met throughout the shift. This role reports to the Restaurant Manager and requires strong communication and team motivation.