Shift Leader: Guest Experience & Restaurant Ops

Schlotzsky's; Gainesville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Schlotzsky's is seeking a Team Leader to support daily restaurant operations, supervise shifts, and maintain high standards for food quality, service, cleanliness and safety. The Team Leader is also expected to handle issues with team members, suppliers, and guests and escalate them when necessary.

You will help manage both FOH and BOH shift responsibilities, assist in training staff, monitor speed of service, and ensure proper cash handling procedures are followed.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a fast-paced restaurant environment is a plus.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive guest experience and atmosphere for guests and team members.
• Assist in managing daily labor and costs for FOH and BOH shifts.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain company standards, product quality, and cleanliness.
• Assist in ongoing training of team members and new hires.
• Ensure adherence to uniform policy and standards.
• Handle cash procedures following company policy.
• Open and close the restaurant in the absence of upper management.

Skills

Team leadership

Customer service

Cash handling

Training staff

Education

High School Diploma or equivalent

Job description

Schlotzsky's is seeking a Team Leader to support daily restaurant operations, supervise shifts, and maintain high standards for food quality, service, cleanliness and safety. The Team Leader is also expected to handle issues with team members, suppliers, and guests and escalate them when necessary.

You will help manage both FOH and BOH shift responsibilities, assist in training staff, monitor speed of service, and ensure proper cash handling procedures are followed.