Shift Leader: Restaurant Ops & Service Quality

Sonic Drive-In; Saint Albans (ME); On-site; USD 36,000 - 46,000; Full time

Job summary

Sonic Drive-In in the United States is seeking an Assistant Manager to lead and develop people, execute outstanding product quality and customer service, build sales, and control costs for each shift. You will follow standard operating policies and procedures.

You will train and supervise drive-in staff, manage shift staffing, handle guest and employee concerns, ensure compliance with laws, and perform opening and closing duties to keep operations running smoothly.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Strong leadership and team-building abilities
• Excellent verbal and written communication skills
• Knowledge of health and safety regulations is a plus
• Ability to manage costs and optimize operations

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
• Time/Shift Expectations: Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Skills

Restaurant management

Leadership

Communication

Problem-solving

Time management

Job description

Sonic Drive-In in the United States is seeking an Assistant Manager to lead and develop people, execute outstanding product quality and customer service, build sales, and control costs for each shift. You will follow standard operating policies and procedures.

You will train and supervise drive-in staff, manage shift staffing, handle guest and employee concerns, ensure compliance with laws, and perform opening and closing duties to keep operations running smoothly.