Shift Leader: Guest Experience & Operations Coach

Dunkin; Village of Brockport (NY); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Dunkin in New York is seeking a Shift Leader to coach crew, uphold brand standards, and support daily operations. You’ll guide the team through the shift, assign tasks, and provide timely feedback to ensure great guest service and efficient service delivery.

The role emphasizes leadership, quick decision-making for guest issues, and adherence to safety and cash procedures, with a focus on teamwork and operational excellence.

Qualifikationen

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Aufgaben

• Coach team members and communicate shift priorities to ensure brand standards.
• Support Restaurant Manager in achieving operational goals and execution.
• Ensure food and beverage standards are met during the shift and handle guest issues.
• Manage cash over/short and ensure policy compliance.
• Assist with training and delegate tasks to maintain smooth workflow.

Kenntnisse

Leadership experience

Team coaching

Customer service

Cash handling

Tools

POS systems

Jobbeschreibung

Dunkin in New York is seeking a Shift Leader to coach crew, uphold brand standards, and support daily operations. You’ll guide the team through the shift, assign tasks, and provide timely feedback to ensure great guest service and efficient service delivery.

The role emphasizes leadership, quick decision-making for guest issues, and adherence to safety and cash procedures, with a focus on teamwork and operational excellence.