Shift Leader: Guest Experience & Operations

Chick-fil-A | Logan, Utah; Logan (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With An Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A in Logan, Utah is seeking a Team Leader to assist the management team with shift management and ensure every restaurant guest has an outstanding experience. You will supervise assigned stations and may be asked to open or close in the absence of a manager, following established opening and closing procedures.

This is a hands-on role that supports restaurant operations. You will help maintain food safety and policies, ensure accurate orders, keep workstations clean, and uphold cash

Qualifications

• Experience supervising a shift and ensuring guest satisfaction.
• Ability to enforce food safety and restaurant policies.
• Strong attention to accuracy in order fulfillment.
• Ability to manage multiple tasks and maintain service speed.

Responsibilities

• Insures that Team Members follow food safety procedures and restaurant policies.
• Insures that Team Members are extremely accurate with orders
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Skills

Food safety

Cash handling

Customer service

Team supervision

Communication

Job description

Chick-fil-A in Logan, Utah is seeking a Team Leader to assist the management team with shift management and ensure every restaurant guest has an outstanding experience. You will supervise assigned stations and may be asked to open or close in the absence of a manager, following established opening and closing procedures.

This is a hands-on role that supports restaurant operations. You will help maintain food safety and policies, ensure accurate orders, keep workstations clean, and uphold cash