Shift Leader: Operations & Guest Experience

Chick-fil-A | Santee; Santee (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A | Santee is seeking a Team Leader to support the management team in shift operations and ensure every guest has an outstanding experience. You will supervise stations, may open or close the restaurant, and follow established opening/closing procedures.

Responsibilities include ensuring recipes are followed, weights are accurate, service pace is maintained, stations and dining areas are clean, cash handling is correct, and security procedures are followed.

Qualifications

• Must average 25+ Hours/Week
• Must have availability to lead a minimum of two shifts in the Operations Manager role each week
• Must have availability to work the opposite day part once a month
• Must schedule one 1 on 1 meeting with Operator each month
• Completes necessary checklists upon receiving Certification Book once hired
• Completes Executive Director sign offs once hired
• Any other requirements within Certification Book

Responsibilities

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout the shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A | Santee is seeking a Team Leader to support the management team in shift operations and ensure every guest has an outstanding experience. You will supervise stations, may open or close the restaurant, and follow established opening/closing procedures.

Responsibilities include ensuring recipes are followed, weights are accurate, service pace is maintained, stations and dining areas are clean, cash handling is correct, and security procedures are followed.