Shift Leader & Guest Experience Mentor

Harri; Santa Maria (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Flexible scheduling

Growth opportunities

Family-owned culture

Employee meals

Job summary

Jack in the Box is seeking a hands-on Team Leader who serves as a role model on shift. You will support the team, uphold guest experiences, and collaborate with management to keep operations smooth while fostering a respectful and inclusive workplace.

This role is ideal for someone ready to advance into leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed. You will lead by example in a fast-paced setting.

Qualifications

• Natural leadership abilities and a positive attitude.
• Strong oral and written communication skills.
• Proven problem-solving and decision-making capabilities.
• Commitment to providing excellent guest experiences.
• Reliability, professionalism, and integrity in a fast-paced environment.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Communication

Problem-solving

Customer service

Dependability

Job description

Jack in the Box is seeking a hands-on Team Leader who serves as a role model on shift. You will support the team, uphold guest experiences, and collaborate with management to keep operations smooth while fostering a respectful and inclusive workplace.

This role is ideal for someone ready to advance into leadership, mentor others, and help create an environment where employees feel valued and guests feel welcomed. You will lead by example in a fast-paced setting.