Keyholder & Guest Experience Manager

Level99; West Hartford (CT); On-site; USD 27,000 - 39,000; Full time

Job summary

Level99 is opening a Corbin’s Corner venue in West Hartford, CT, and seeks a proactive Manager on Duty to lead shifts, coach staff, and ensure a high-quality guest experience. You’ll take real-time accountability for daily operations and safety in a fast-paced venue.

Join a team that values energetic, detail-oriented leaders who can manage cash, POS systems, and event coordination while delivering exceptional entertainment and dining experiences.

Qualifications

• Friday and weekend availability — a must; flexible schedule including days, nights, and holidays.
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

Responsibilities

• Act as Manager on Duty, owning shift execution and overall Venue performance
• Lead the Team through active floor presence, real-time direction, and coaching
• Maintain control of Guest experience, safety, and policy enforcement across the Venue
• Oversee staffing, shift flow, and operational execution to ensure a high-quality experience
• Maintain accountability for cash handling, POS systems, and overall operational accuracy
• Support event execution and coordinate with internal Teams to ensure smooth delivery

Skills

Weekend availability

Physical stamina

Verbal communication

Work under pressure

Team-oriented

Education

B.S. in Hospitality Management

Job description

Level99 is opening a Corbin’s Corner venue in West Hartford, CT, and seeks a proactive Manager on Duty to lead shifts, coach staff, and ensure a high-quality guest experience. You’ll take real-time accountability for daily operations and safety in a fast-paced venue.

Join a team that values energetic, detail-oriented leaders who can manage cash, POS systems, and event coordination while delivering exceptional entertainment and dining experiences.