Shift Leader*

Ontario Trillium Foundation; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead team members, ensure brand standards, and execute opening/closing duties while upholding food safety and cash controls.

The role emphasizes guest satisfaction and efficient line management on a busy shift. You will train staff, manage the line, and promote in-store promotions to boost sales, while following all security and safety procedures and completing required

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties)
• Provide feedback and training to staff
• Follow brand policies, labor laws and safety procedures
• Ensure security procedures are executed (safe procedures, opening/closing procedures)
• Open/close shifts and transition between duties
• Deliver great guest service and resolve guest complaints
• Manage the line and delegate duties to team members
• Maintain product quality standards on shift
• Promote sales through in-store promotions and suggestive selling
• Adhere to food safety requirements and practices
• Control food costs, labor, waste, and cash during the shift
• Count drawers and follow daily cash handling procedures
• Complete additional e-learning as required

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required