Shift Leader

Ontario Trillium Foundation; Wilkesboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a dedicated Shift Leader for Little Caesars in Wilkesboro, North Carolina. In this role, you will oversee shift operations and ensure exceptional guest experiences. Your responsibilities will include leading a team, managing shift duties, and promoting sales through excellent service.

Ideal candidates will have strong leadership skills and a commitment to maintaining food safety standards. Join us in making every guest visit a great one!

Qualifications

• Strong leadership skills to manage team members during shifts.
• Excellent customer service abilities to enhance guest experiences.
• Familiarity with food safety practices and policies.

Responsibilities

• Lead and train team members on shift responsibilities.
• Ensure quality guest service is provided at all times.
• Manage cash handling and daily financial procedures.
• Promote in-store sales through effective communication.

Skills

Leadership

Customer Service

Food Safety Knowledge

Sales Promotion

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team, know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required