Shift Leader

Ontario Trillium Foundation; Woodruff (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation is hiring a Shift Leader for its Little Caesars location in Woodruff, SC. The Shift Leader will oversee operations during shifts, ensuring a great guest experience and adherence to safety and quality standards. Responsibilities include managing team members, providing feedback and training, handling cash, and promoting sales. The ideal candidate will have strong leadership and guest service skills, along with knowledge of food safety requirements.

Qualifications

• Proven ability to lead team members during shifts.
• Experience in providing excellent guest service.
• Knowledge of cash handling procedures.

Responsibilities

• Lead and assign tasks to team members during shifts.
• Ensure security and safety procedures are followed.
• Promote sales through suggestive selling.

Skills

Team leadership

Guest service

Cash handling

Food safety knowledge

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required