Shift Leader & Guest Experience Champion

Edible; Schaumburg (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Rōti in Schaumburg, IL is seeking a Shift Leader to drive smooth shifts and uphold service standards in a fast-paced setting. You’ll lead on the floor, coach teammates, and ensure guest satisfaction while maintaining food safety and brand standards.

As a hands-on leader, you’ll open and close the restaurant as needed, mentor staff, manage daily operations, and communicate clearly with management to sustain high-energy, hospitality-driven service.

Qualifications

• Experience in a fast-paced restaurant environment.
• Ability to train and develop staff at multiple stations.
• Strong organizational and problem-solving skills.
• Confident and assertive leadership with clear communication.

Responsibilities

• Lead & Inspire: Set the standard for excellence by leading with confidence, motivating the team, and fostering a positive, high-energy work environment.
• Be a Hands-On Leader: Stay present on the floor, actively managing and supporting team members while ensuring smooth shift execution.
• Train & Develop: Coach and mentor new and existing employees, creating a culture of continuous learning and team growth.
• Deliver an Unforgettable Guest Experience: Ensure every guest feels welcome, providing outstanding hospitality and handling customer concerns with care.
• Drive Operational Excellence: Open and close the restaurant at least twice per week, oversee daily operations, and ensure service, cleanliness, and food quality standards are met.
• Ensure Food Safety & Compliance: Maintain strict adherence to food safety, sanitation, and local health regulations while ensuring proper equipment maintenance.
• Be a Rōti Ambassador: Represent the brand inside and outside the restaurant, embodying our mission and values with enthusiasm.
• Foster a Team-First Mindset: Build strong working relationships, delegate tasks effectively, and support a culture where collective success drives individual growth.
• Stay Adaptable & Solution-Oriented: Jump in wherever needed to support the team and keep the restaurant running smoothly.
• Take Ownership: Uphold all company policies, including labor, health, and safety regulations, while proactively identifying areas for improvement.

Skills

Leadership

Customer Service

Team Coaching

Communication

Job description

Rōti in Schaumburg, IL is seeking a Shift Leader to drive smooth shifts and uphold service standards in a fast-paced setting. You’ll lead on the floor, coach teammates, and ensure guest satisfaction while maintaining food safety and brand standards.

As a hands-on leader, you’ll open and close the restaurant as needed, mentor staff, manage daily operations, and communicate clearly with management to sustain high-energy, hospitality-driven service.