Shift Leader - Guest Experience & Center Ops

Lucky Strike Entertainment Corporation; Limerick (Montgomery County); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is seeking a part-time Shift Leader to manage center operations and deliver exceptional guest experiences. You will work with the management team to ensure service standards are met, handle cash procedures, and supervise staff during shifts in a fast-paced entertainment venue.

The role emphasizes strong communication, a proactive leadership presence, and a commitment to safety and guest satisfaction.

Qualifications

• HS Diploma (Bachelor’s preferred)
• A commitment to great guest service
• Solid communication skills
• Strong team player
• Ability to thrive in a fast-paced environment

Responsibilities

• Run center operations in the absence of GM/AM/Manager/Supervisor
• Deliver exemplary guest service and maintain standards
• Provide information on programs, pricing and promotions
• Answer phones and take reservations
• Maintain visibility and lead staff during shifts
• Address guest concerns professionally
• Monitor lane availability and start leagues on time
• Ensure a safe environment and enforce safety practices
• Handle cash procedures and daily deposits
• Maintain inventory and monitor equipment quality

Skills

Guest service

Communication

Team player

Fast-paced

Education

HS Diploma (Bachelor's preferred)

Job description

Lucky Strike Entertainment is seeking a part-time Shift Leader to manage center operations and deliver exceptional guest experiences. You will work with the management team to ensure service standards are met, handle cash procedures, and supervise staff during shifts in a fast-paced entertainment venue.

The role emphasizes strong communication, a proactive leadership presence, and a commitment to safety and guest satisfaction.