Shift Leader — Dynamic Center Ops & Great Guest Service

Lucky Strike Entertainment; Town of Webster (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is seeking a Shift Leader for our venues in the United States. You will oversee center operations, ensure top guest service, and manage daily tasks in the absence of senior leadership. The role demands strong communication, teamwork, and the ability to thrive in a fast-paced entertainment environment.

The position is part-time with evening and weekend shifts. You’ll be part of a dynamic team offering great guest experiences along with perks such as free bowling and

Qualifications

• HS Diploma optional; Bachelor's preferred.
• Commitment to great guest service.
• Solid communication skills.
• Strong team player.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Run center operations in the absence of senior leadership.
• Maintain quality service by enforcing standards.
• Provide friendly, courteous customer service and ensure a great in-center experience.
• Provide information on programs, promotions, pricing, and specials.
• Answer phones professionally and take reservations.
• Be highly visible, guiding staff and guest interactions.
• Address customer complaints professionally.
• Track lane availability and prepare for leagues.
• Maintain a safe environment for employees and guests.
• Follow cash control procedures and prepare daily deposits.

Skills

great guest service

communication skills

team player

fast-paced environment

Education

HS Diploma

Bachelor's preferred

Job description

Lucky Strike Entertainment is seeking a Shift Leader for our venues in the United States. You will oversee center operations, ensure top guest service, and manage daily tasks in the absence of senior leadership. The role demands strong communication, teamwork, and the ability to thrive in a fast-paced entertainment environment.

The position is part-time with evening and weekend shifts. You’ll be part of a dynamic team offering great guest experiences along with perks such as free bowling and