Drive Thru Shift Lead

Chick-fil-A; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from leaders

Growth opportunities

Scholarships

Competitive pay

Job summary

Chick-fil-A is seeking a Drive Thru Shift Lead who embodies our core values and serves with a heart for people. You will support senior leadership, coach team members, and help ensure smooth, high‑quality service in a fast‑paced Drive Thru environment.

You will lead shifts, count drawers, and model excellent communication while fostering teamwork. This role offers a fun environment, growth opportunities, and Sunday closure benefits.

Qualifications

• Smile and create eye contact with guests.
• Speak enthusiastically and make emotional connections with guests.
• Reliable transportation and ability to work in a fast-paced environment.
• Strong people skills and commitment to superior customer service.
• Ability to manage team member behavioral and performance issues.
• Experience as shift lead or supervisor is preferred but not required.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Drive Thru
• Offer immediate and respectful response to Drive Thru Guest's needs
• Assist in training of new hires in Drive Thru, set the tone for a shift, and act as a role model for our Drive Thru team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Excellent communication (written and a

Strong people skills

Team leadership

Customer service orientation

Job description

A Drive Thru Shift Lead is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Drive Thru Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Drive Thru
• Offer immediate and respectful response to Drive Thru Guest's needs
• Assist in training of new hires in Drive Thru, set the tone for a shift, and act as a role model for our Drive Thru team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.