Shift Leader: Grow, Lead & Elevate Our Coffee Experience

Starbucks; Worcester (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Tuition coverage

Paid vacation

Parental leave

Stock program

Backup care

Job summary

Starbucks Worcester is seeking a shift manager to lead a store team, drive operations, and deliver exceptional customer service in a community-focused environment. You will mentor partners, plan shifts, and ensure a welcoming, efficient store experience.

The role emphasizes developing leadership skills, managing a multi-million dollar business, and preparing for the next step in the Starbucks career path through hands-on experience, mentorship, and training.

Qualifications

• One year retail / customer service management experience.
• Two years preferred OR 4+ years of US Military service.
• One year supervising the work of others.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead a team to operate a multi-million dollar Starbucks store.
• Create a welcoming space for the community and customers.
• Mentor and train partners to deliver great service.
• Drive store performance with focus on sales and operations.

Skills

Retail / customer service management

Supervising others / teambuilding

Organizational skills

Interpersonal skills

Problem solving

Entrepreneurial mindset in sales

Job description

Starbucks Worcester is seeking a shift manager to lead a store team, drive operations, and deliver exceptional customer service in a community-focused environment. You will mentor partners, plan shifts, and ensure a welcoming, efficient store experience.

The role emphasizes developing leadership skills, managing a multi-million dollar business, and preparing for the next step in the Starbucks career path through hands-on experience, mentorship, and training.