Shift Leader: Frontline Ops & Customer Experience

Pizza Hut; Candler (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and help run daily shifts in a fast-paced setting. You will lead a team, ensure service quality, manage inventory and safety, and uphold brand standards.

This role emphasizes customer centricity, responsiveness, and a positive work culture. You will train staff, handle complaints using standard protocols, and contribute to forecasting, scheduling, and performance metrics.

Qualifications

• Experience leading restaurant shifts and teams.
• Ability to train staff to Brand standards.
• Strong customer service orientation.

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts.
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards.
• Use BLAST to Resolve All Customer Complaints and Always Put Customer Needs First.
• Own and Promote Positive Restaurant Culture and Employee Experience.
• Responsible for Inventory and Food Orders.
• Enforce and Follow Pizza Hut Service Principles.
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes.
• Deliver High Customer Satisfaction Results on All Shifts.
• Ensure Restaurant Meets Brand Standards and Processes on Shifts.
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution.
• Delegate and Manage Team Member Workload While Running Shifts.
• Comply with All Laws and Regulations.
• Maintain a Safe, Clean, and Organized Restaurant.

Skills

Leadership

Customer Service

Team Training

Communication

Tools

Microsoft Office

POS System

Job description

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and help run daily shifts in a fast-paced setting. You will lead a team, ensure service quality, manage inventory and safety, and uphold brand standards.

This role emphasizes customer centricity, responsiveness, and a positive work culture. You will train staff, handle complaints using standard protocols, and contribute to forecasting, scheduling, and performance metrics.