Shift Leader: Elevate Guest Experience & Team Performance

Pizza Hut; Thomasville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and oversee daily operations. You will train team members to Pizza Hut and Tasty Hut, LLC standards, resolve customer concerns, and promote a positive restaurant culture while ensuring brand compliance and safety across shifts.

You will also manage inventory, forecasting, scheduling processes, and tool utilization (Hutlink, Learning Zone, Pizzapedia) to deliver fast, high-quality service and maintain a clean,

Qualifications

• Must lead shifts and train team to Pizza Hut and Tasty Hut, LLC standards.
• Must ensure customer needs are prioritized and complaints resolved using BLAST.
• Maintain inventory accuracy and manage food orders.
• Ensure compliance with brand standards, health regulations, and safety policies.

Responsibilities

• Take ownership of restaurant and team during shifts and deliver high customer satisfaction.
• Lead and train team members to meet company standards and service goals.
• Delegate and manage workload while running shifts and ensuring tools are used correctly.
• Conduct inventory counts, audits, and ensure a safe, clean restaurant environment.

Skills

Leadership

Customer service

Training

Communication

Microsoft Office

Problem solving

Education

ServSafe Certified

MSM courses 4-5

Tools

Hutlink

Pizzapedia

Learning Zone

Scheduling tools

Job description

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and oversee daily operations. You will train team members to Pizza Hut and Tasty Hut, LLC standards, resolve customer concerns, and promote a positive restaurant culture while ensuring brand compliance and safety across shifts.

You will also manage inventory, forecasting, scheduling processes, and tool utilization (Hutlink, Learning Zone, Pizzapedia) to deliver fast, high-quality service and maintain a clean,