Shift Leader — Front & Back of House Ops

Dash In; Newark (DE); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Full-time role

Benefits eligible

Onsite work

Job summary

Dash In is seeking a Supervisor to lead a cross-functional team at our Newark, DE location. You will partner with the Store Manager to oversee daily operations, coach staff, uphold food and service standards, and deliver a superior guest experience across the store.

The role is full-time with 32–40 hours weekly, requires flexibility for various shifts, and onsite work. Training includes cross-training across guest experience and food service operations, with growth opportunities in a brand-new

Qualifications

• Must be 18 years of age or older.
• Must be eligible for work in the U.S.
• High school diploma or GED or ability to complete employer-paid GED program.
• Minimum of 1 year of supervisory or leadership experience in retail, food service, or a related environment.
• Ability to multi-task, prioritize, and problem solve in a fast-paced setting.
• Strong guest focus with excellent communication and people skills.
• Basic technology proficiency, including POS systems.
• Experience working in both food service and retail environments.
• Knowledge of food safety and kitchen operations.
• Active ServSafe Certification (or willingness to obtain).

Responsibilities

• Lead and develop a cross-functional team to deliver an outstanding guest experience and high-quality foodservice.
• Oversee front-of-house and back-of-house operations, ensuring smooth service, food production, and store standards.
• Train and coach team members across all areas, reinforcing service, food safety, and operational excellence.
• Maintain Dash In brand standards, including cleanliness, food quality, safety, and guest engagement.
• Proactively engage with guests, resolve concerns, and ensure a fast, friendly, and efficient experience.
• Monitor store activity and customer flow, adjusting staffing and priorities to maintain service standards.
• Support inventory, ordering, and stock levels across both retail and foodservice areas.
• Ensure kitchen and store environments are clean, organized, and operating safely, with properly maintained equipment.
• Communicate effectively with store leadership regarding operational needs, staffing, and performance opportunities.
• Execute daily tasks and priorities as directed by store leadership while stepping in to lead shifts as needed.

Skills

Guest focus & communication

Multi-tasking & prioritization

People skills

Basic technology & POS

Supervisory/leadership experience

Education

High school diploma or GED

Tools

POS systems

Job description

Dash In is seeking a Supervisor to lead a cross-functional team at our Newark, DE location. You will partner with the Store Manager to oversee daily operations, coach staff, uphold food and service standards, and deliver a superior guest experience across the store.

The role is full-time with 32–40 hours weekly, requires flexibility for various shifts, and onsite work. Training includes cross-training across guest experience and food service operations, with growth opportunities in a brand-new