Shift Leader — Fresh Fruit & Customer Service

Edible Arrangements, LLC.; Decatur (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Edible Arrangements, LLC. is seeking a Shift Leader in Buckhead/Decatur, GA to help supervise daily store operations and deliver exceptional customer service.

You will guide team members, manage orders, and ensure products are prepared to standards while maintaining a clean, organized store environment. The role involves opening/closing procedures, assisting with order processing through multiple channels, safeguarding food safety, and actively engaging customers to enhance their Edible

Qualifications

• High school diploma or equivalent preferred.
• Retail, food service, or customer service experience preferred; prior leadership or shift supervision experience is a plus.
• Basic computer skills, including familiarity with point-of-sale systems and order management tools.
• Strong customer service skills with the ability to build positive relationships and encourage customer loyalty.
• Demonstrated ability to guide, motivate, and support team members in a fast-paced environment.
• Strong organizational skills and the ability to prioritize tasks, coordinate multiple responsibilities, and keep operations running smoothly.
• Ability to handle difficult customer interactions calmly and professionally while identifying appropriate solutions.
• Willingness to learn all aspects of store operations, including product preparation, order fulfillment, food safety, and shift leadership.
• Reliable and punctual, with the ability to work assigned shifts and demonstrate accountability.

Responsibilities

• Coordinate team activities and delegate tasks during shifts.
• Lead by example with exceptional customer service and product recommendations.
• Assist with opening/closing procedures and daily readiness.
• Process customer orders accurately via phone, in-store, and online.
• Prepare and design Edible Arrangements products per company procedures.
• Monitor order accuracy, quality, and timely fulfillment.
• Provide day-to-day guidance to team members and ensure procedures are followed.
• Address customer questions and escalate complex issues to management.
• Follow food safety, sanitation, and quality standards.
• Maintain a clean, organized, and well-stocked store.
• Monitor inventory and communicate replenishment needs.
• Support training and onboarding of new team members.
• Communicate shift updates and outstanding tasks to leadership.
• Resolve routine operational challenges and assist leadership as needed.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Order management tools

Job description

Edible Arrangements, LLC. is seeking a Shift Leader in Buckhead/Decatur, GA to help supervise daily store operations and deliver exceptional customer service.

You will guide team members, manage orders, and ensure products are prepared to standards while maintaining a clean, organized store environment. The role involves opening/closing procedures, assisting with order processing through multiple channels, safeguarding food safety, and actively engaging customers to enhance their Edible