Shift Leader - Food Service & Team Coach

Edible Arrangements; Decatur (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Edible Arrangements is seeking a Shift Leader to help run daily store operations in Buckhead and Decatur locations. You will lead team activities, deliver excellent customer service, and ensure high-quality fruit arrangements are prepared accurately and on time.

You will also handle customer orders across channels, assist with opening/closing, and maintain a clean, organized store while coaching teammates to meet standards.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer service is preferred; leadership or shift supervision is a plus.
• Basic computer skills and familiarity with point-of-sale systems and order tools.

Responsibilities

• Lead daily store operations and coordinate team activities during shifts.
• Engage customers, take orders, and suggest products to enhance the Edible Arrangements experience.
• Assist with opening/closing procedures and daily checklists.
• Process orders accurately via phone, in-store, and online channels.
• Prepare and design fruit arrangements following procedures and standards.
• Monitor order accuracy, product quality, and timely fulfillment.
• Provide guidance to team members and escalate issues to management when needed.
• Maintain a clean, organized store and assist with inventory replenishment.
• Communicate shift updates and issues to store leadership.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

POS systems

Order management tools

Job description

Edible Arrangements is seeking a Shift Leader to help run daily store operations in Buckhead and Decatur locations. You will lead team activities, deliver excellent customer service, and ensure high-quality fruit arrangements are prepared accurately and on time.

You will also handle customer orders across channels, assist with opening/closing, and maintain a clean, organized store while coaching teammates to meet standards.