Shift Leader: Bakery & Customer Experience

FRONT RANGE HOLDINGS; Dunwoody (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Cookie Place, Inc. in Dunwoody, GA is looking for a Shift Leader to guide daily operations on their shift and deliver a positive guest experience. You will supervise staff under the Store Manager and Assistant Manager, manage opening/closing tasks, and help maintain product quality and store standards.

Ideal candidates bring 1–2 years in retail or food service management, 1–2 years in customer service, and proven multitasking and teamwork skills. 18+ and strong communication are required.

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Oversee daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and handle money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Meet store operations and customer service objectives.
• Oversee cash handling procedures in the store including deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensure that all Company policies and procedures are followed.
• Perform other duties as required by their manager.

Skills

Customer service

Verbal communication

Multi-tasking

Attention to detail

Teamwork

Age requirement

Job description

The Cookie Place, Inc. in Dunwoody, GA is looking for a Shift Leader to guide daily operations on their shift and deliver a positive guest experience. You will supervise staff under the Store Manager and Assistant Manager, manage opening/closing tasks, and help maintain product quality and store standards.

Ideal candidates bring 1–2 years in retail or food service management, 1–2 years in customer service, and proven multitasking and teamwork skills. 18+ and strong communication are required.