Shift Leader - Flexible Schedule & Growth

Dunkin'; Lancaster (SC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible scheduling

On-the-job training

Growth from within

Free meals & employee discounts

Medical benefits

401k with employer match

Employee referral program

Job summary

Dunkin' is hiring Shift Leaders to coach Crew Members and uphold Brand standards while delivering a friendly guest experience. You will set goals, assign tasks, and motivate the team with timely feedback.

The role emphasizes coaching, communication, training support, and a focus on cleanliness, safety, and brand integrity across shifts. Applicants should be ready to lead and grow with the franchise.

Qualifications

• Fluent in English required.
• Experience in restaurant, retail, or supervisory roles preferred.
• Must be able to coach and motivate a team.
• Demonstrated math and writing abilities.
• Proficient with basic computer tasks.

Responsibilities

• Coach Crew Members throughout the shift to meet Brand standards.
• Set goals and assign tasks; provide timely feedback.
• Communicate shift priorities and results to the team.
• Support training of crew members as requested.
• Create and maintain a guest-first culture and resolve guest issues.
• Ensure safety, sanitation, and Brand standards are followed.
• Drive sales and execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.

Skills

Fluent in English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

Age 18+

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Dunkin' is hiring Shift Leaders to coach Crew Members and uphold Brand standards while delivering a friendly guest experience. You will set goals, assign tasks, and motivate the team with timely feedback.

The role emphasizes coaching, communication, training support, and a focus on cleanliness, safety, and brand integrity across shifts. Applicants should be ready to lead and grow with the franchise.