Shift Leader: Flexible Schedule, Customer-Focused Leadership

Ontario Trillium Foundation; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader for its Houston, TX location. The candidate will lead restaurant teams, ensure high service standards, and drive revenue while controlling costs.

Strong interpersonal skills and a self-starter attitude are essential. Responsibilities include scheduling, crew training, overseeing service quality, inventory control, and resolving customer concerns promptly.

Qualifications

• Demonstrated leadership and guest service skills.
• Ability to train and develop new staff.
• Effective communication with team and vendors.
• Experience with POS or order-taking systems is a plus.

Responsibilities

• Create schedules for crew and ensure adherence.
• Provide breaks and fill in as needed.
• Oversee crew for fast, efficient service.
• Train new employees and ensure shadowing by seniors.
• Monitor wait times and resolve delays.
• Handle complaints and resolve issues promptly.
• Balance cash registers at shift end.
• Maintain inventory and liaise with vendors.

Skills

Team leadership

Customer service

Communication skills

Shift scheduling

Training and development

Education

High School diploma or equivalent

Job description

Ontario Trillium Foundation is seeking a Shift Leader for its Houston, TX location. The candidate will lead restaurant teams, ensure high service standards, and drive revenue while controlling costs.

Strong interpersonal skills and a self-starter attitude are essential. Responsibilities include scheduling, crew training, overseeing service quality, inventory control, and resolving customer concerns promptly.