Shift Leader: Elevate Guest Service & Team Growth

Ontario Trillium Foundation; Cuero (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

And many more.....

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to oversee daily shift operations, deliver exceptional guest service, and drive sales in a fast-paced restaurant setting. You will lead team members, manage line duties, ensure food safety, and uphold brand standards while partnering with the owner on responsibilities.

This role emphasizes opening/closing procedures, motivational leadership, and adherence to labor laws, safety guidelines, and cash handling.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Ontario Trillium Foundation is seeking a Shift Leader to oversee daily shift operations, deliver exceptional guest service, and drive sales in a fast-paced restaurant setting. You will lead team members, manage line duties, ensure food safety, and uphold brand standards while partnering with the owner on responsibilities.

This role emphasizes opening/closing procedures, motivational leadership, and adherence to labor laws, safety guidelines, and cash handling.