Shift Leader: Fast-Paced Café with Growth & Tips

Tropical Holdings Illinois, LLC; City of Pewaukee (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

Tropical Holdings Illinois, LLC Pewaukee, Wisconsin, United States is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations during each shift. You will lead by example in a fast-paced, upbeat environment, with training provided.

Competitive hourly pay from $13 to $15 plus tips, flexible scheduling, and a benefits package including medical, dental, vision, and 401(k) with company match.

Qualifications

• Motivated team players with strong energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.
• Quick-service or leadership experience preferred, but not required — we provide thorough training.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real‑time coaching and assist with training new team members.
• Promote an upbeat, hospitality‑driven atmosphere where team members feel supported.

Skills

Motivated team players

Excellent communicators

Customer-service minded

Strong coaching ability

Reliable and punctual

Comfortable being active

Flexible with scheduling

Legally authorized to work

Quick-service or leadership experience

Job description

Tropical Holdings Illinois, LLC Pewaukee, Wisconsin, United States is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations during each shift. You will lead by example in a fast-paced, upbeat environment, with training provided.

Competitive hourly pay from $13 to $15 plus tips, flexible scheduling, and a benefits package including medical, dental, vision, and 401(k) with company match.