Restaurant Shift Leader - Lead Service & Team Excellence

WKS Restaurant Group; Long Beach (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

WKS Restaurant Group is seeking a Shift Leader to oversee restaurant operations during assigned shifts and support the management team in achieving service and financial goals.

This role requires leading by example, ensuring food safety and cleanliness, and coaching crew members to meet performance standards. The Shift Leader reports to the General Manager and supports brand standards across Wendy’s operations.

Qualifications

• Minimum 6 months to 1 year of restaurant or customer service experience.
• Prior leadership or shift lead experience preferred.
• Must be at least 18 years of age.
• Strong communication and customer service skills.
• Basic cash handling and POS experience required.

Responsibilities

• Lead and supervise team members during assigned shifts to ensure smooth restaurant operations.
• Assist with training, coaching, and developing crew members to meet performance and service expectations.
• Enforce uniform, grooming, and safety standards.
• Demonstrate WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.
• Maintain positive team morale and promote a respectful workplace.
• Execute shift opening and closing procedures, including safety, security, and cash protocols.
• Ensure food safety and restaurant cleanliness standards are consistently met.
• Monitor compliance with Wendy’s Critical Checklists and daily operational routines.
• Support inventory rotation, product quality checks, and equipment use/maintenance.
• Assist with product preparation, line operations, and food service during rush periods or staffing gaps.
• Ensure appropriate staffing and proper deployment of crew throughout the shift.
• Ensure all customers receive fast, friendly, and accurate service.
• Monitor and meet service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste.
• Respond to and resolve customer issues professionally and promptly.
• Provide direction to the team to maintain high service standards at all times.
• Assist with cash handling processes, including reconciling tills and ensuring secure cash controls.
• Monitor product usage, food waste, and labor levels during shifts.
• Support efforts to achieve daily sales and labor goals.
• Ensure all team members follow company policies, procedures, and food safety regulations.
• Enforce timekeeping accuracy and escalation protocols.
• Maintain accurate shift documentation and complete assigned reports.
• Promptly report any concerns related to harassment, discrimination, retaliation, wage and hour issues, bullying, workplace violence, or other inappropriate behavior to management or HR.

Skills

Leadership

Communication

Customer service

Cash handling

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

WKS Restaurant Group is seeking a Shift Leader to oversee restaurant operations during assigned shifts and support the management team in achieving service and financial goals.

This role requires leading by example, ensuring food safety and cleanliness, and coaching crew members to meet performance standards. The Shift Leader reports to the General Manager and supports brand standards across Wendy’s operations.