Shift Leader: Fast-Paced Restaurant Team Captain

WKS Restaurant Group; Ramona (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

WKS Restaurant Group is seeking a Shift Leader to support the management team during assigned shifts, ensuring fast, friendly service, food safety, and smooth restaurant operations.

You will supervise crew, assist with training, handle cash and POS, and help meet daily sales and labor goals while upholding company policies and brand standards.

This role requires reliability, flexible hours, and the ability to work at nearby locations as needed.

Qualifications

• Minimum 6 months to 1 year of restaurant or customer service experience.
• Prior leadership or shift lead experience preferred.
• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Strong communication and customer service skills.
• Basic cash handling and POS experience required.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable transportation and willingness to work at nearby locations as needed.

Responsibilities

• Lead and supervise team members during shifts to ensure smooth operations.
• Assist with training, coaching, and developing crew to meet service expectations.
• Enforce uniform, grooming, and safety standards.
• Demonstrate company values and promote a positive workplace morale.
• Maintain shift documentation and accurate reports.

Skills

Leadership

Customer service

Communication

Team supervision

Cash handling

POS experience

Education

High school diploma

Tools

POS systems

Job description

WKS Restaurant Group is seeking a Shift Leader to support the management team during assigned shifts, ensuring fast, friendly service, food safety, and smooth restaurant operations.

You will supervise crew, assist with training, handle cash and POS, and help meet daily sales and labor goals while upholding company policies and brand standards.

This role requires reliability, flexible hours, and the ability to work at nearby locations as needed.