Shift Leader: Fast-Paced Ops & Guest Experience

Workstream; Shakopee (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Wingstop is seeking a Shift Leader to drive daily restaurant operations as the Manager on Duty, delivering an exceptional guest experience while maintaining brand standards in quality, service, and cleanliness. This hands-on role requires coaching team members in real time and ensuring timely execution during peak and non-peak hours.

You will lead operations on shift, deploy staff across kitchen and front of house, monitor SOS and ticket times, manage gaps, and uphold food safety and sanitation.

Qualifications

• Restaurant shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members effectively across key positions (kitchen and front of house).
• Drive strong execution during peak and non-peak hours.
• Monitor ticket times, order flow, and Speed of Service (SOS) performance.
• Adjust staffing and manage breaks based on business needs.
• Communicate clear goals and expectations to the team each shift.
• Ensure all food is prepared and presented to brand standards.
• Monitor inventory levels, prep readiness, and product quality.
• Complete food safety checks, including temperature logs and compliance procedures.
• Maintain full adherence to food safety regulations and QSC standards.
• Execute daily cleaning plans and maintain sanitation standards.
• Ensure cleanliness across the entire restaurant (FOH and BOH).
• Maintain cleaning systems and documentation.
• Support equipment upkeep, including fryer maintenance and boil-outs.
• Follow all cash handling procedures and maintain accurate cash control.
• Balance registers and complete required shift documentation.
• Execute opening and closing procedures with consistency.
• Support deposit processes when assigned.
• Deliver fast, friendly, and accurate service on every shift.
• Address and resolve guest concerns professionally and efficiently.
• Ensure team members consistently follow service standards.
• Create a positive, high-energy environment that keeps guests coming back.

Skills

Leadership

Communication

Problem solving

Food safety knowledge

Staff coaching

Job description

Wingstop is seeking a Shift Leader to drive daily restaurant operations as the Manager on Duty, delivering an exceptional guest experience while maintaining brand standards in quality, service, and cleanliness. This hands-on role requires coaching team members in real time and ensuring timely execution during peak and non-peak hours.

You will lead operations on shift, deploy staff across kitchen and front of house, monitor SOS and ticket times, manage gaps, and uphold food safety and sanitation.