Shift Leader - Fast-Paced Coffee Shop, Flexible Hours

Baskin-Robbins; Somerville (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Flexible Schedule – Full-Time and Part

Part-Time Flexible Hours

Competitive Pay- Starting at $17, Paid

Free Shift Meals

Best in Class Training & Continuous

Advancement Opportunities

Paid Time Off

401(k) Retirement Plan

Education Discounts through SNHU

Medical

Cash Referral Program

Job summary

Watermark Donut Co., LLC in the Boston network is hiring Shift Leaders to supervise restaurant operations on a shift-by-shift basis and support the management team, helping deliver great guest service. The position offers flexible hours (part-time or full-time), starting pay of $17.00–$21.00 per hour plus perks, and opportunities for training and advancement in a fast-paced retail environment.

Requirements include a high school diploma or equivalent, 1–3 years in fast food or retail, English

Qualifications

• High School degree or equivalent plus 1–3 years fast food service experience.
• Ability to speak, read and write English.
• Strong communication, interpersonal and leadership skills.
• Able to perform basic math for store operations.
• Flexible schedules including nights and weekends across the market area.
• Food Handler / Serve Safe certified; company training provided
• Experience in food service, hospitality or retail (leadership a plus).
• Positive attitude and strong communication skills.
• Able to multitask and stay calm under pressure.
• Willingness to work early mornings, weekends, and holidays.
• Team-first mindset and passion for coffee and customer service.

Responsibilities

• Be the go-to person during your shift, assisting the team.
• Provide friendly customer service and respond to requests.
• Handle cash per policy, daily cash reports and deposits.
• Maintain safety, sanitation and housekeeping standards.
• Restock supplies and manage inventory.
• Train and coach crew members.
• Lead by example on upselling techniques.
• Participate in special projects and training.
• Support the team in delivering top-notch guest service.
• Keep operations running smoothly with prep and inventory.

Skills

Leadership

Communication

Customer service

Cash handling

Multitasking

Flexible hours

Education

High School

Job description

Watermark Donut Co., LLC in the Boston network is hiring Shift Leaders to supervise restaurant operations on a shift-by-shift basis and support the management team, helping deliver great guest service. The position offers flexible hours (part-time or full-time), starting pay of $17.00–$21.00 per hour plus perks, and opportunities for training and advancement in a fast-paced retail environment.

Requirements include a high school diploma or equivalent, 1–3 years in fast food or retail, English