Shift Leader: Flexible Hours & Growth

Baskin-Robbins; Boston (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Flexible Schedule

Competitive Pay

Free Shift Meals

Best in Class Training & Continuous学习

Advancement Opportunities

Paid Time Off

401(k) Retirement Plan

Education Discounts

Medical

Cash Referral Program

Job summary

Watermark Donut Co., LLC in Boston is hiring a Shift Leader to supervise store operations on a shift basis and support the management team. The role involves coaching staff, delivering friendly customer service, and helping with daily store tasks and cash handling.

Flexible scheduling, part-time or full-time options, and opportunities for advancement are offered, with competitive base pay and weekly perks. This position requires strong communication and leadership within a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Ability to speak, read and write English.
• Good oral and written communication, interpersonal and leadership skills.
• Ability to perform basic math necessary to function within store.
• Availability to work flexible schedules including nights and weekends and various store locations within the market area.
• Food Handler (Allergen/Serve Safe Certified) - Company training provided.
• Previous experience in food service, hospitality or retail (leadership experience is a plus).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service

Responsibilities

• Supervise restaurant operations on a shift-by-shift basis.
• Assist the management team in providing team member support and coaching.
• Provide quality customer service in a friendly and efficient manner.
• Assist the Store Manager in the daily operations of the store.
• Lead by example on techniques of suggestive sell and upsell.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership

Communication

Customer service

Teamwork

Multitasking

Flexibility

English proficiency

Positive attitude

Time management

Education

High School diploma or equivalent

Job description

Watermark Donut Co., LLC in Boston is hiring a Shift Leader to supervise store operations on a shift basis and support the management team. The role involves coaching staff, delivering friendly customer service, and helping with daily store tasks and cash handling.

Flexible scheduling, part-time or full-time options, and opportunities for advancement are offered, with competitive base pay and weekly perks. This position requires strong communication and leadership within a fast-paced environment.