Shift Leader — Fast, Friendly Restaurant Ops

Chick-fil-A; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A in the United States is seeking a Shift Manager to lead daily restaurant operations, coach Team Members, and uphold the Chick-fil-A Vision, Mission, and Purpose with a Customer First mindset.

You will manage shift operations, ensure accurate clock-in/out, maintain brand standards, monitor restaurant systems, lead training, and drive a culture of hospitality and safety while delivering fast, warm service.

Qualifications

• High School Diploma or equivalent required.
• Restaurant experience required.
• Chick‑Fil‑A experience preferred.

Responsibilities

• Lead shift operations in your area and ensure restaurant systems run smoothly.
• Coach Team Members to follow brand standards and Winning Hearts Every Day.
• Ensure clock-in/out is accurate and labor is managed per schedule.
• Maintain a clean and safe environment; enforce safety guidelines.
• Deliver exceptional guest experience and handle guest recovery using the HEARD model.

Education

High School Diploma or equivalent

Job description

Chick-fil-A in the United States is seeking a Shift Manager to lead daily restaurant operations, coach Team Members, and uphold the Chick-fil-A Vision, Mission, and Purpose with a Customer First mindset.

You will manage shift operations, ensure accurate clock-in/out, maintain brand standards, monitor restaurant systems, lead training, and drive a culture of hospitality and safety while delivering fast, warm service.