Shift Leader - Fast-Food Ops & Customer Experience

Onvo; Village of McGraw (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Onvo is hiring a Shift Supervisor for Burger King in the United States. The role oversees daily operations during shifts, upholds brand standards, and supports the restaurant team to deliver fast, friendly service in a high-volume setting.

You will train staff, manage cash handling, ensure food safety, oversee inventory, handle customer inquiries, and assist with scheduling in a fast-paced environment. Strong leadership and communication are essential.

Qualifications

• Previous supervisory experience in fast-food or restaurant settings.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Supervise and train team members, providing guidance and constructive feedback.
• Ensure all food safety and sanitation procedures are followed consistently.
• Manage cash handling and reconciliation, including opening and closing procedures.
• Oversee inventory levels and assist with ordering supplies to maintain adequate stock.
• Handle customer inquiries and resolve complaints effectively and professionally.
• Monitor food preparation and service to ensure quality and speed.
• Implement and enforce company policies and procedures.
• Contribute to maintaining a clean and organized restaurant environment.
• Assist with scheduling and task delegation for team members during shifts.
• Report any equipment malfunctions or issues to management promptly.

Skills

Leadership

Communication

Customer service

Time management

Cash handling

Flexibility

Job description

Onvo is hiring a Shift Supervisor for Burger King in the United States. The role oversees daily operations during shifts, upholds brand standards, and supports the restaurant team to deliver fast, friendly service in a high-volume setting.

You will train staff, manage cash handling, ensure food safety, oversee inventory, handle customer inquiries, and assist with scheduling in a fast-paced environment. Strong leadership and communication are essential.