Shift Leader: Fast‑Food Operations & Guest Service

Burger King; Davenport (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in the United States is seeking an hourly shift coordinator. This role acts as the shift leader, supporting the RGM and AM, focusing on profitability, guest service, people, and operations to drive sales and performance.

You will supervise Team Members on assigned shifts, coach and feedback on performance, ensure proper shift plans, and maintain brand standards while delivering fast, friendly service in a clean environment.

Qualifications

• Must be at least eighteen (18) years old.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for restaurant operations.

Responsibilities

• Directs and supports shift operations to meet sales and profitability goals.
• Supervises Team Members during shifts and ensures fast, accurate service.
• Coaches team for better performance and guest experience.
• Ensures compliance with brand standards and safety procedures.
• Executes shift plans and drives operational results.

Skills

Guest service principles

Team leadership

Coaching

Flexibility

Operations execution

Education

High School Diploma or GED

2 years of college

Job description

Burger King in the United States is seeking an hourly shift coordinator. This role acts as the shift leader, supporting the RGM and AM, focusing on profitability, guest service, people, and operations to drive sales and performance.

You will supervise Team Members on assigned shifts, coach and feedback on performance, ensure proper shift plans, and maintain brand standards while delivering fast, friendly service in a clean environment.