Shift Leader: Energetic Team Coach & Guest Experience

SERVE Hospitality Group; Royal Oak (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical, dental, vision

401(k) with company match

Job summary

SERVE Hospitality Group in Royal Oak, MI is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations on each shift. This role offers growth opportunities within a fast-paced, upbeat environment.

You will lead by example, provide coaching, deliver friendly service, and help maintain a clean, safe café. The position includes competitive hourly pay ($14-$16) plus tips and a benefits package with medical, dental, vision, and a 401(k) match.

Qualifications

• Shift leadership experience preferred but training provided.
• Excellent communication with guests and coworkers.
• Reliable and punctual with strong work ethic.
• Legally authorized to work in the United States.

Responsibilities

• Lead, support, and motivate crew members during your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean, safe café environment complying with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and train new team members.

Skills

Leadership

Communication

Customer service

Reliability

Punctuality

Active lifestyle

Flexible scheduling

Legally authorized

Job description

SERVE Hospitality Group in Royal Oak, MI is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations on each shift. This role offers growth opportunities within a fast-paced, upbeat environment.

You will lead by example, provide coaching, deliver friendly service, and help maintain a clean, safe café. The position includes competitive hourly pay ($14-$16) plus tips and a benefits package with medical, dental, vision, and a 401(k) match.