Shift Leader: Elevate Team & Customer Experience

Whitewater Express; Lexington (KY); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Competitive base compensation + bonus

Comprehensive health benefits

Paid time off + holidays

401(k) with company match

Company-paid life insurance

Advancement opportunities

Free weekly car washes

Résumé du poste

WhiteWater Express is seeking a Shift Leader to help oversee each shift, empower team members, and support management with incident reporting and equipment maintenance. You will guide staff, ensure safety training, and optimize wash operations while delivering outstanding customer service.

The role emphasizes leadership, teamwork, and hands-on management in a fast-paced car wash setting, with opportunities for growth and advancement within the company.

Qualifications

• Experience leading a team on a fast-paced frontline environment.
• Ability to motivate staff and drive customer-focused service.
• Comfortable working outdoors in all weather and shifts.

Responsabilités

• Lead shift team and ensure duties are understood and performed.
• Support management with incident reports and equipment maintenance.
• Foster a positive, customer-focused workplace and leadership growth.
• Monitor wash package functions and tunnel performance for efficiency.
• Enforce safety protocols and ensure training completion.
• Provide customers with product and membership information.
• Assist customers with membership updates and issue resolution.
• Oversee store opening/closing procedures and task accuracy.
• Learn car wash chemistry and its impact on wash quality.
• Identify wash quality issues and chemical balance effects.
• Communicate improvement areas to management.
• Administer customer feedback surveys during shifts.

Connaissances

Leadership

Team building

Customer service

Outdoor work

Safety compliance

Background check

Description du poste

WhiteWater Express is seeking a Shift Leader to help oversee each shift, empower team members, and support management with incident reporting and equipment maintenance. You will guide staff, ensure safety training, and optimize wash operations while delivering outstanding customer service.

The role emphasizes leadership, teamwork, and hands-on management in a fast-paced car wash setting, with opportunities for growth and advancement within the company.