Shift Leader: Growth, Leadership & Car Wash Ops

Whitewater Express; Pinckney (MI); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

Bonus potential

Health benefits

Paid time off

401(k) with company match

Career advancement

Free weekly car washes

Résumé du poste

WhiteWater Express is seeking a Shift Leader to oversee daily shift operations, guide team members, and ensure quality service in a fast-paced car wash environment. You will drive safety, efficiency, and guest satisfaction while coordinating with management on incident reporting and equipment maintenance.

The role emphasizes leadership, proactive problem solving, and a commitment to delivering a welcoming, high-quality experience for customers.

Qualifications

• Proven leadership and team supervision abilities.
• Excellent communication and guest service orientation.
• Strong safety mindset and adherence to guidelines.
• Comfort working outdoors in varying weather and shifts.
• Ability to manage time, respond to incidents, and mentor staff.
• Excellent problem-solving and conflict resolution skills.

Responsabilités

• Foster a team-oriented environment and empower staff to take initiative.
• Support customer-focused culture and develop team leadership.
• Address and resolve incidents, with thorough reporting.
• Monitor equipment, wash packages, and tunnel performance for efficiency.
• Enforce safety protocols and ensure staff complete safety training.
• Provide customers with information on wash products, packages, and membership plans.
• Assist customers with membership updates and issue resolution.
• Oversee store opening and closing procedures.
• Learn car wash chemistry and its impact on wash quality.
• Identify wash quality issues due to chemical imbalances or other factors.
• Communicate improvement opportunities to management.
• Administer customer feedback surveys during shifts to maintain service standards.

Connaissances

Leadership

Team player

Customer service

Outdoor work

Safety awareness

Communication

Description du poste

WhiteWater Express is seeking a Shift Leader to oversee daily shift operations, guide team members, and ensure quality service in a fast-paced car wash environment. You will drive safety, efficiency, and guest satisfaction while coordinating with management on incident reporting and equipment maintenance.

The role emphasizes leadership, proactive problem solving, and a commitment to delivering a welcoming, high-quality experience for customers.