Shift Leader: Elevate Service & Team Growth (Flexible Hours)

Krystal Restaurant; Tennessee; Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Krystal is seeking a Shift Leader to assist the store management team in daily operations and to role model Krystal’s Core Values. The role focuses on talent development, compliant operations, and financial accountability while ensuring customer satisfaction and brand standards.

You will work with the management team to implement restaurant plans, support marketing initiatives, and maintain high standards of service, safety, and costs during shifts.

Qualifications

• Must be at least 18 years of age.
• ServSafe certification a plus.
• High School Diploma or GED preferred with one or more years of restaurant management experience.
• Systems & Software – proficient level knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnight, weekends.
• May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates

Responsabilités

• Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensures that food safety standards are met through direct observation while running their shifts.
• Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
• Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.

Connaissances

Customer Focused

Initiative

Action Oriented

Team Player

Formation

ServSafe certification

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Krystal is seeking a Shift Leader to assist the store management team in daily operations and to role model Krystal’s Core Values. The role focuses on talent development, compliant operations, and financial accountability while ensuring customer satisfaction and brand standards.

You will work with the management team to implement restaurant plans, support marketing initiatives, and maintain high standards of service, safety, and costs during shifts.