Shift Leader: Elevate Guests, Lead Team & Growth

Ontario Trillium Foundation; League City (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in our store. You will lead the team, ensure brand standards, and follow policies to deliver great service.

In this role you will manage opening/closing duties, handle guest concerns, promote promotions, monitor food safety, and help control costs. Strong leadership and communication are essential to keep guests happy and maintain smooth shift execution.

Responsibilities

• Lead team on shifts, assign tasks (cleaning, line duties, opening/closing); provide feedback and training
• Utilize the huddle board to position the team; know and support policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Ontario Trillium Foundation is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in our store. You will lead the team, ensure brand standards, and follow policies to deliver great service.

In this role you will manage opening/closing duties, handle guest concerns, promote promotions, monitor food safety, and help control costs. Strong leadership and communication are essential to keep guests happy and maintain smooth shift execution.