Restaurant Shift Leader: Elevate Guest Experience

Ontario Trillium Foundation; Cedar Land (CT); On-site; USD 16,531 - 27,552; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to guide our restaurant team and ensure a memorable guest experience. You will partner with the Restaurant Manager to oversee daily operations, coach staff, and uphold brand standards across shifts.

Ideal candidates are energetic, customer-focused leaders with experience in fast-paced hospitality, strong communication, and a commitment to food safety and teamwork.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example by providing friendly, fast, and accurate service.
• Encourage Team Members to create a welcoming and positive guest experience.
• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short during each shift.
• Assist with employee scheduling as assigned.

Skills

Basic computer skills

English fluency

Leadership experience

Job description

Ontario Trillium Foundation is seeking a Shift Leader to guide our restaurant team and ensure a memorable guest experience. You will partner with the Restaurant Manager to oversee daily operations, coach staff, and uphold brand standards across shifts.

Ideal candidates are energetic, customer-focused leaders with experience in fast-paced hospitality, strong communication, and a commitment to food safety and teamwork.