Shift Leader: Elevate Guest Service & Team Performance

Everyday Coffee Company; Town of Monroe (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Everyday Coffee Company in Monroe, NY is seeking a Shift Leader responsible for coaching the restaurant team throughout shifts. You will set operational goals, assign tasks, and ensure that all standards for food safety and guest service are maintained.

The ideal candidate will have prior leadership experience in a retail or restaurant environment. This role involves supporting the training of team members and handling customer complaints effectively.

Qualifications

• Fluent in spoken and written English.
• Experience in hospitality or restaurant leadership preferred.

Responsibilities

• Coach Dunkin’ Restaurant Team Members to meet operational standards.
• Manage shift deployment plans and ensure resources are effectively used.
• Handle customer complaints and assist with team training.

Skills

Team collaboration

Problem solving

Guest focused

Motivating others

Education

Basic computer skills

Previous leadership experience in retail or restaurant

Job description

Everyday Coffee Company in Monroe, NY is seeking a Shift Leader responsible for coaching the restaurant team throughout shifts. You will set operational goals, assign tasks, and ensure that all standards for food safety and guest service are maintained.

The ideal candidate will have prior leadership experience in a retail or restaurant environment. This role involves supporting the training of team members and handling customer complaints effectively.