Shift Leader: Elevate Guest Service & Operations

Everyday Coffee Company; Forest City (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members and ensure execution of brand standards during shifts. You will support the Restaurant Manager in daily operations and motivate staff with timely feedback, while maintaining guest satisfaction and safe, efficient service.

The role requires leadership experience in retail or hospitality, strong English communication, and the ability to manage cash and inventory during a fast-paced shift.

Qualifications

• Experience leading teams in fast-paced environments.
• Strong communication and guest-service focus.
• Ability to handle cash and deposits accurately.
• Familiarity with basic computer systems and point-of-sale tools.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting goals and execution
• Ensure Brand standards are met including food/beverage prep
• Communicate shift priorities, goals and results to team
• Complete shift deployment plans to ensure coverage
• Coach team with timely, constructive feedback
• Delegate tasks for smooth workflow and resources
• Support training of team members as needed
• Oversee safety, security and profitability policies during shift
• Communicate with the next Shift Leader to prepare for handoff
• Ensure Food Safety standards are met
• Manage inventory during shift
• Provide great guest service and coach others to do the same
• Handle customer complaints, conflicts, and emergencies
• Manage cash over/short and adherence to cash policies
• Monitor attendance and adherence to company policies

Skills

Leadership

Customer service

Cash handling

Operations management

Education

HS Diploma or GED

Basic computer skills

Job description

Everyday Coffee Company is seeking a Shift Leader to coach team members and ensure execution of brand standards during shifts. You will support the Restaurant Manager in daily operations and motivate staff with timely feedback, while maintaining guest satisfaction and safe, efficient service.

The role requires leadership experience in retail or hospitality, strong English communication, and the ability to manage cash and inventory during a fast-paced shift.