Shift Lead: Coach, Ops & Guest Experience

Everyday Coffee Company; Laurens (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach and supervise team members during a shift, ensuring Brand standards and guest service are delivered. You will set shift goals, assign tasks, and motivate staff with timely feedback.

The role emphasizes opening/closing procedures, cash handling, and maintaining operational controls in a fast-paced environment. This position requires strong leadership and communication skills, with a focus on safety and quality.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

Cash handling

Customer service

Team coaching

Open/Close procedures

English fluency

Education

HS Diploma or GED

Basic computer skills

Job description

Everyday Coffee Company is seeking a Shift Leader to coach and supervise team members during a shift, ensuring Brand standards and guest service are delivered. You will set shift goals, assign tasks, and motivate staff with timely feedback.

The role emphasizes opening/closing procedures, cash handling, and maintaining operational controls in a fast-paced environment. This position requires strong leadership and communication skills, with a focus on safety and quality.