Shift Leader: Inspire Team, Drive Service Excellence

Everyday Coffee Company; Omaha (NE); On-site; USD 26,000 - 36,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to guide frontline team members in a high‑volume setting. You will coach, assign tasks, monitor performance, and help drive guest service excellence during your shift.

You’ll ensure brand standards, safety and inventory control are consistently applied and you’ll collaborate closely with the Restaurant Manager to meet daily goals. The role requires leadership experience, strong English communication, basic computer skills, and a customer‑minded

Qualifications

• Must be able to lead a fast‑paced team and maintain Brand standards.
• Experience in customer service or hospitality is required.
• Cash handling, opening/closing procedures and basic computer skills are expected.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resources are used efficiently.
• Support training of team members as needed.
• Oversee safety, security and profitability policies throughout a shift.
• Communicate with the next Shift Leader to prepare them for the handover.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide guest service and coach others to do the same.
• Handle customer complaints and emergencies to protect the restaurant’s reputation.
• Manage cash over/short and adherence to cash handling policies.
• Monitor employee attendance and adherence to company policies.

Skills

Leadership experience

Customer service

Teamwork

Communication

Problem solving

Cash handling

Basic computer skills

Fluent English

Adaptability

Education

HS Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to guide frontline team members in a high‑volume setting. You will coach, assign tasks, monitor performance, and help drive guest service excellence during your shift.

You’ll ensure brand standards, safety and inventory control are consistently applied and you’ll collaborate closely with the Restaurant Manager to meet daily goals. The role requires leadership experience, strong English communication, basic computer skills, and a customer‑minded