Shift Leader: Elevate Guest Experience & Team Performance

7374 1100175 Carl's Jr 12358 Washington Blvd Whittier CA 90606; Whittier (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Carl’s Jr. in Whittier, CA, is seeking a Shift Leader to step in when the General Manager is unavailable.

You will support the Restaurant Management Team to maximize sales and guest satisfaction by directing shift activities and ensuring service beyond guests' expectations. Responsibilities include maintaining quality product and guest service, building trust and clear communication across teams, planning daily routines, handling opening/closing duties, following cash handling procedures,

Qualifications

• Must be 18 years of age.
• Must have High school diploma or equivalent.
• Ability to lift up to 40 lbs.
• Able to stand for long periods.
• Ability to operate a computer and/or Cash register.
• Willing to cross-train on various positions within the restaurant.

Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Education

High school diploma or equivalent

Job description

Carl’s Jr. in Whittier, CA, is seeking a Shift Leader to step in when the General Manager is unavailable.

You will support the Restaurant Management Team to maximize sales and guest satisfaction by directing shift activities and ensuring service beyond guests' expectations. Responsibilities include maintaining quality product and guest service, building trust and clear communication across teams, planning daily routines, handling opening/closing duties, following cash handling procedures,