Shift Leader: Elevate Guest Experience & Team Performance

Sully's Steamers; North Augusta (GA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Great tips

Advancement opportunities

Free meals

Flexible schedule

Job summary

Sully's Steamers is seeking a Shift Leader to guide operations and ensure high-quality food preparation and service for our bagel sandwiches prepared in steamers.

The role reports to the General Manager/AGM and requires leadership to uphold standards, train staff, and manage workflow across shifts. A valid driver’s license and eligibility to work in the United States are required, with focus on guest satisfaction and cost control.

Qualifications

• Knowledge of computers (MS Word, Excel, Google Suite).
• Proficient in restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management.
• Must possess a valid driver's license.
• Must be eligible to work in the United States.
• Must be willing to submit to a background check.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Maintain a professional restaurant image, including cleanliness, uniforms, and appearance standards.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent, high-quality food preparation and service.
• Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
• Provide direction to employees regarding operational and procedural issues.
• Follow up with employees on assigned tasks and monitor training of employees during shifts.
• Develop employees by providing ongoing feedback and establishing performance expectations.

Skills

Computer literacy

Restaurant operations knowledge

Staff management

Valid driver's license

Tools

MS Word

Excel

Google Suite

Job description

Sully's Steamers is seeking a Shift Leader to guide operations and ensure high-quality food preparation and service for our bagel sandwiches prepared in steamers.

The role reports to the General Manager/AGM and requires leadership to uphold standards, train staff, and manage workflow across shifts. A valid driver’s license and eligibility to work in the United States are required, with focus on guest satisfaction and cost control.