Shift Leader: Elevate Guest Experience & Team Coaching

Golden Chick; De Soto (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Golden Chick is expanding and seeks a Shift Leader to join our operations team at a busy location in the United States. This role supports restaurant management and drives guest satisfaction through leadership across stations and service, food handling, and cash handling.

The position requires flexibility for evenings, weekends, and holidays, with responsibilities including training crew, managing shifts, and ensuring safety and cleanliness standards are met.

Qualifications

• Less than high school education, GED or high school degree preferred.
• Must obtain State Food Handler certification within 60 days of hire.

Responsibilities

• Assist the management team in all aspects of shift management and ensures all guests have an outstanding experience.
• Supervises assigned stations for an entire shift.
• Directs, supports, coaches, and provides professional leadership to team members.
• Becomes certified in all stations including shift management, food handling, cash handling, customer recovery and catering.
• Assists with training and developing crew members in their duties and assignments.
• Shift leaders will also prepare food, operate POS, and stock supplies as required.
• Monitors safety and security protocols are being followed.
• Ensures all workstations are clean.
• Resolves customer complaints in a timely, friendly, and professional manner.
• Open or close the restaurant in the absence of a manager following established procedures as well as safety policies.
• Completes checklists for opening, mid-shift, closing, and food safety.
• Communicates with customers, team members and managers in a positive and professional manner.
• Other duties as assigned.
• Must be willing to work variable schedules. Evenings, weekends, holidays.

Skills

Leadership

Customer service

Food safety

Cash handling

Training & development

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

Golden Chick is expanding and seeks a Shift Leader to join our operations team at a busy location in the United States. This role supports restaurant management and drives guest satisfaction through leadership across stations and service, food handling, and cash handling.

The position requires flexibility for evenings, weekends, and holidays, with responsibilities including training crew, managing shifts, and ensuring safety and cleanliness standards are met.