Shift Supervisor: Lead & Elevate Guest Experience

Dunkin'; Lakeland (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Dunkin' in Lakeland, TN is seeking Shift Leaders to coach Crew Members through each shift, ensuring brand standards and a friendly guest experience. You will set goals, assign tasks, and provide timely feedback while helping train team members.

This role requires English fluency, prior supervisory or retail experience, and basic computer skills; a high school diploma is preferred. Opportunity to grow with a leading coffee and baked goods brand.

Qualifications

• Fluent in English and able to communicate clearly.
• Previous supervisor/leadership experience in a restaurant or retail setting.
• Strong numeracy and writing ability for shift reports and orders.
• Basic computer skills for POS and schedules.

Responsibilities

• Coach Crew Members and communicate shift priorities.
• Ensure brand standards and guest experience.
• Lead training and provide timely feedback.
• Manage cash over/short and shift tasks.
• Maintain safety and sanitation guidelines.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

Age 18+

HS diploma or equivalent preferred

Education

High School diploma or equivalent (preferred)

Job description

Dunkin' in Lakeland, TN is seeking Shift Leaders to coach Crew Members through each shift, ensuring brand standards and a friendly guest experience. You will set goals, assign tasks, and provide timely feedback while helping train team members.

This role requires English fluency, prior supervisory or retail experience, and basic computer skills; a high school diploma is preferred. Opportunity to grow with a leading coffee and baked goods brand.